I bought a pay monthly sim on the 24 th Nov, initiated a switch on that day and received a text from three the next day saying my switch was completed. At that point my old sim stopped working, and so did my new one. Cut to now and over the last week or so, after speaking to store colleagues, customer service and making a complaint I am still without the ability to make or receive calls, texts or use data. The complaint I made yesterday said that it would be resolved in 72 hours (which I have been told at least once before) but after checking with the complaint team that has been extended indefinitely. I am getting close to the period to cancel my contract without penalty. I feel like I’m out of options and will have lost my old number which sucks. Has anyone been through anything similar and got it resolved?
