Network – Get support for network related queries

Calling issue 23/01/2025

Hi everyone, We're aware of an issue where some customers are unable to make calls today. Our team are working hard to fix this as soon as possible and we're sorry for any inconvenience this may be causing. Due to this issue, our phone and chat li...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution Anyone else looking for a new provider that hasn't started charging again for roaming?

I'm ready for proper travel again post-covid, but I'm not prepared to pay £2 a day in the EU or a whopping £5 a day for the rest of the world, my old contract got torn up the other week, losing my Feel at home free roaming in the process. Ironically ...

Best solution 5G issues

Hi folks, I’m lucky enough to to have a 5G phone but find it isn’t that stable when using it. I have noticed it will start on 5G and be super quick then it will slow and change back to 4G or 3G. I’ve tried speed tests and got well over 300mbps downlo...

PAYG or contract

Do people prefer PAYG or contract