Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32871 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11479 Views
  • 2 replies
  • 4 likes

Best solution Porting and messages

We recently joined three and ported our O2 numbers. We can call using our old O2 number on three but when sending texts, they send and receive from the three SIM number? Does anyone know how to solve? 

Ruthe by Fledgling
  • 10645 Views
  • 8 replies
  • 1 likes

Next to no Signal in New Flat

I've recently moved and i now have next to no signal at my new flat.I have to sit in one location to get enough 4G to be able to use whatsapp.Do you offer any kind of network booster? or a 4G wifi router i could use?Thanks

Allowances replacement

Hi,I been spoken to 3 customer services a fews days ago i been complaining about internet and call interruption in 0X3 area,,my allowance expired today I been promised to replace my allowances credits of the days interrupted could you activate the al...

Maky by Fledgling
  • 1448 Views
  • 1 replies
  • 0 likes

Can’t use phone in Spain, help!

Roaming is on in plan.Spend cap is set to unlimited (any other value always resets to zero).Roaming is on in phone settings.Tried network set to automatic and tried selecting available individual networks.Have powered phone off and on multiple times....

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JMC by Fledgling
  • 4485 Views
  • 2 replies
  • 0 likes

Spend limit

Please remove a spams cap from my phone spend limit keeps setting back to zerotrying to use my phone in Spain. All roaming switched on.can’t call 333chat keeps getting cut out before it starts

JMC by Fledgling
  • 2423 Views
  • 1 replies
  • 0 likes

App doesn't allow me to register

I was in danger while I was abroad and I couldn't use my network. not even the 333 number was working. I tried about 10 times to chat with someone and no one replied. Set up the app was never so stressful and complicated since is not taking my email ...

NellyR by Fledgling
  • 1568 Views
  • 1 replies
  • 0 likes

Roaming outside the UK

When I went to France before, I wasn’t able to use the Internet at all. I made sure that I had activated the SIM before leaving the UK and had sufficient date allowance. I’m going to visit Switzerland at the end of this month and don’t want to face t...

Yoshi1 by Fledgling
  • 2616 Views
  • 1 replies
  • 0 likes

No WiFi calling option

Hi all,  I have an unlocked LG G8S ThinQ mobile. Strangely there is no  WiFi calling option  on my mobile.  Three tells me that my phone is not compatible with Three's WiFi Calling service and that I should to contact LG for software or firmware to e...

No internet connection

I have enough data but i could not connect to internet i just registered for 16 gb right they confirm by text they send another text saying that i run out of data where in i just re new it...

Raffy by Fledgling
  • 1931 Views
  • 1 replies
  • 0 likes

Best solution Rings before Voicemail

Hello, how is it possible to increase the number of rings before the voicemail kicks in? Thanks 

a_ukboy by Active
  • 20170 Views
  • 29 replies
  • 0 likes