Three Voicemail - how do you manage to have a standard greeting?

[MZone]

When using voicemail Three's standard message is "447... is not available". When I called voicemail for the first time it made me record my name. I don’t really want my name or a personalised greeting I just want the standard default network automated greeting. Any ideas on how I can get back to this please?

[halfSpencer123]

I can actually help with this issue now! I have just found a loop hole!

Call 123 (or hold one for voicemail), then key 3, then key 0, then key 1, then key 6, then after the beep, IMMEDIATELY key #, for me it hung up and the personalised name has now been disabled!

I am posting this on as many forms regarding the subject as I can, but I also can’t guarantee that it will work for everyone as i haven’t tested it time and time again, just want to share my experience. 

[sc1999]

If I remember  correctly saying your name is a one shot and cannot be changed. Mine is "insert name here". I think you can change the message and pointless if you can't. 

[Gregorsky]

This is so bad, and especially discriminatory against people who don't speak but still use the phone differently. I can't believe that in 2023 you can't get a standard voicemail message or have your incor name removed. This really reflects the service you get from them. I've just signed a new contract and I've already hit a few walls like this. This is unacceptable with different providers!

[StephR · Accepted solution]

Sorry @MZone, there's no way to restore the automated greeting once a name has been recorded. As @sc1999 has mentioned though, you can re-record your greeting by calling 123 from your Three number and selection option 3.

[Ian4]

I have been a 3 customer for years and more recently there have been so many spam or sales calls so I changed from my standard voice outgoing greeting to a personal one and asked people to text me that way genuine people are more likely to follow up and I will ring back.

[MZone]

Hi @StephR,

Just a thought. If I call up and disable my voicemail and then wait a bit and then call up to enable voicemail again will that reset my voicemail account to the standard greeting without my name do you think?

[JonathanB]

Hey @MZone,

I've never had this exact situation come up, but my understanding is that when the Voicemail is disabled on your account, it's just the divert being removed. So it shouldn't have any effect on your actual Voicemail box and greetings etc, it just stops incoming calls from being redirected to leave a message.

Thanks,
Jonathan

[sc1999]

Hi, I just dialled 123 for voice mail and option 3 let's you set a message for all calls and other types of calls. I am not sure if this option will not include your name. Next time I will use the name " Insert name here".