cancel
Showing results for 
Search instead for 
Did you mean: 

Three is not a good broadband provider

roberto_puch
Fledgling

My experience with three was bad. They sell me broadband services. However the tower was busy and there was no enough bandwidth to have video calls. Since I work from home, this is a necessary tool for me. I contacted three and they told me that the towers were very busy. I asked them to cancel the service. They refuse to cancel. I was in the first months of a new contract. They say that because it was "working" they could only offer me half price. I accepted this because  it was cheaper than the full price. I needed to have another broadband provider so I can work. Later they started to charge me full price. I call them and they told me that now the service was better, however, it was too late for me, I had another service already. So, I have to pay the full contract. Daylight robbery!! I have moved all my numbers to another provider.

1 REPLY 1
JohnD
Community Support Team
Community Support Team

Hey @roberto_puch 

I'm really sorry to hear about the problems that you've had. Totally appreciate the importance of having a reliable connection. I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John