Cancelling contract once three and vodafone merge

[Whatever8]

Our three mobile broadband unit has performed very poorly, when I put the sim card in my phone it works brilliantly but in the unit the signal is rubbish.  I feel that we are being fobbed off when three are unable to improve it as for about the first four weeks of having the device the signal was always excellent, evidently, after that time we're stuck in the contract.  As we rely on mobile broadband for internet we have ended up getting a vodafone mobile unit, which has been significantly more reliable and gets a better signal and provides us with much better and more reliable wifi than the three unit.  Now that the two companies are merging, we will have contracts that duplicate each other, which seems extremely unfair.  There is simply no reason why we would get two contracts such as this from one provider yet we're being forced into that position.  Can we get out of one of the contracts?

[PeteG]

Hello there. 

Welcome to the Three Community. 

It's disappointing to hear you're having issues with your broadband. Since you SIM is working in the phone, it sounds like something might be wrong with the Hub hardware, or it's configuration. I'd recommend trying to factory reset the hub to see if that helps. 

It might also be worth trying a solution that another user posted in relation to a separate issue, but the change they show in their screenshot is one that I've seen improve connection for some users.