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Unable to use allowance in USA

Nisma
Fledgling

Hi I'm trying to use my phone in USA and not getting any connectivity. I have a data pack with go roam. Live chat not helping.any suggestions?

2 REPLIES 2
MZone
Maestro

Are you actually picking any network signal whatsoever. Is data roaming switched on? Try doing a manual roam and selecting the network manually rather than letting the phone pick the network automatically. Switch the phone off/on. 

tarantella
Rising star

Check in the Three app that your spend limit isn't set to zero. 

 

Also, check with Customer Services that your credit limit isn't set to £1