Update status please

[Imsmcook]

I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked. 

The issue has been escalated but I have heard nothing

please send updates asap or I will be home and will need to spend all my time live chatting next time I am abroad

[Imsmcook]

hi Kate, I have an iPhone 16 and we are on a recurring PAYG plan. My partner has the same device and plan and all is working well. 

[Imsmcook]

hi Kate. Last I ‘spoke’ with Customer Service was Thursday and I was not given any updates. I had to go through the whole thing again. A follow up was not scheduled 😫 I still have no service/roaming. 

[KateS]

Thanks for getting back to me.

Are you able to make/receive calls or texts, at all? Have you tried to manually connect to a local network?

Thanks,

Kate

[Imsmcook]

Thanks for getting in touch. I have selected the network manually, rest network settings, I can call a number but can’t receive calls. Today I managed to send a message via text but not the iMessage. Data for email etc is not working. 

[Imsmcook]

We have Roaming on PAYG and that has all been confirmed. 
thanks for the idea

[Annoyed1]

If you are having the same problem I had, they don’t acknowledge or fix it. Check your roaming allowance and if it says 0kb remaining on a bonus data package I suspect it could be that….