Access Voicemail from another phone

[cancunia]

Just curious if anyone knows how the Three system knows which voicemail account to access via just the PIN? 

To access your VM from any phone, you can call +447782 333 123, followed by your PIN.

Given that the PIN can be a minimum of 4 numbers, there's a good chance of duplicate PINs, so how does the system deal with this? 

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If I could delete the post, I would!

It turns out that if you call the above number from any phone, it'll first ask for your Three number... 

The instructions on the website don't exactly say this, unfortunately pasting the link didn't work, so here's the text:

Listening to voicemails abroad

1. Before you go abroad, make sure you know what your PIN is for when you're out of the country
2. Dial +447782 333 123
3. You'll be prompted to enter your PIN, followed by #

[Geluk]

Not everyone of course, will have set up a V/M PIN in the first instance!

[JonathanB]

Hey @cancunia,

Thanks for flagging this, it sounds like the instructions could be more detailed here. Are you able to share a link to the page in question please?

JonathanB

[cancunia]

The instructions are not consistent & depends where your search ends up but once you have made the call to the voicemail number, it's fairly clear what needs to be done.  A tidy up would be helpful but not really a priority. The only thing to be clear about is that you need to set a PIN before leaving the UK or you'll need to call Three to set one & the instructions are reasonably clear about that:

https://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,Case...

https://support.three.co.uk/SRVS/CGI-BIN/WEBISAPI.DLL?Command=New,Kb=Mobile,Ts=Mobile,T=Article,Case...)