Update status please

Imsmcook · ‎10-09-2024

I arrived in USA on Saturday 5 October 2024 to discover data roaming is not working for my device (partner has same phone and plan but all good). Went through a series of checks and attempts to fix but nothing has worked.

The issue has been escalated but I have heard nothing

please send updates asap or I will be home and will need to spend all my time live chatting next time I am abroad

KateS · ‎10-23-2024

Hey @Imsmcook,

The fix was implemented on Saturday so there shouldn't be any future issues while travelling.

If you haven't already, I'd recommend reaching out to our Customer Service teams or raising a complaint about the lack of services you experienced while away

I'm sorry again for the disruption you experienced,
Kate

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Imsmcook · ‎10-13-2024

hi Kate, I have an iPhone 16 and we are on a recurring PAYG plan. My partner has the same device and plan and all is working well.

Imsmcook · ‎10-13-2024

hi Kate. Last I ‘spoke’ with Customer Service was Thursday and I was not given any updates. I had to go through the whole thing again. A follow up was not scheduled 😫 I still have no service/roaming.

KateS · ‎10-14-2024

Thanks for getting back to me.

Are you able to make/receive calls or texts, at all? Have you tried to manually connect to a local network?

Thanks,

Kate

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Imsmcook · ‎10-14-2024

Thanks for getting in touch. I have selected the network manually, rest network settings, I can call a number but can’t receive calls. Today I managed to send a message via text but not the iMessage. Data for email etc is not working.

Imsmcook · ‎10-10-2024

We have Roaming on PAYG and that has all been confirmed.
thanks for the idea

Annoyed1 · ‎10-09-2024

If you are having the same problem I had, they don’t acknowledge or fix it. Check your roaming allowance and if it says 0kb remaining on a bonus data package I suspect it could be that….