I have had the data reward sim for several years now. WHen I noticed that paid credit was being used, I found that the free 220Mb per month was no longer there.
I complained to Three who told me (in sequence):
1. Its no longer available to new registrations (mine wasnt new)
2. There was a technical fault on my account, which they were trying to fix
3. It is no longer available.
4. It should be available since the offer was 'for life'
5. This was wrong and its no longer available. They insist that they had the right to withdraw the offer (I agee, for future registrations - The Terms and Conditions on the current website state this, but aren't clear whether the withdrawal of the free allowance was for current or new registrations. I pointed out that even if tyhey had a right of withdrawal, I did not believe they could vary a customers Ts & Cs without notifying them of this.
Finally they agreed to pay me a fixed £10 of credit to use on the account.
After repeatedly querying why they could not give a clear statement of their obligations (and several users on this community forum having complained to the ombudsman) I gave up, accepted the £10 credit and told them I would never use a Three sim of any sort again.
Theior behaviour was weither devious, incompetent, and showed a complete lack of understanding by their agents of the system. Even a formal complaint to a Three complaints manager failed to state whether this offwer was, or was not still applicable to current registrations
