Used to have the free 200M data sim but it stopped without notification?

[pwalk]

For the last couple of years, I've had an active free 200MB monthly data sim.
Recently after the online account and app has been updated, I couldn't see my allowance or refresh date. The SIM continued working fine (data and incoming calls as well).

I chatted to support and the agent appeared a bit clueless and claiming this has stopped. I didn't see how this could have been stopped since it was working fine and I haven't heard anything about it from Three. When I confirmed that I can still use data on it (while roaming as well, as it used to), the agent's reply was basically "that's great".

After coming off the chat, it has suddenly stopped.
Now, I understand that the service might have stopped and it was a free service, but to cut it off just like that, without notification and after chatting to support who didn't appear to know abut it, is strange to say the least. For all purposes, this was a normal working SIM from Three, albeit for data only. I'm sure something's wrong here?

[Anonymous]

I received no promised update from Three. My account still shows no allowance available. Call, text, and data charges (conveniently absent in the new app) are no longer at the 3-2-1 rates. It really seems that the tariff has been discontinued but that Three decided not to notify customers, and instead using the system update as an opportunity to convert Data Reward tariffs to the regular Mobile Broadband PAYG. I had to send links of the Data Reward tariff terms web page to the Three customer support agent who had no knowledge of the Data Reward SIM. Users will probably find that once their 100MB complimentary data allowance (and 2 free SMS) received after re-registration are used, they will need to purchase a monthly Data Pack, or top-up their credit (in order to be able to make chargeable events and avoid disconnection). So, it's up to us to decide whether the tariff still suits our needs and / or whether we choose to remain a customer of Three. Personally, I've decided to leave the network for a better PAYG (and hopefully, customer relations) experience. Notifying me of the changes wouldn't have kept me as a customer but it would have made me consider returning to Three, should my circumstances change.

[sup3rstud]

Have the same issue. Re-registered, no sign of my free 200MB allowance. Any data used has consumed my remaining credit. Not very impressed considering this 200MB was supposed to be "lifetime".

[pwalk]

It's unfortunate but it seems indeed Three has discontinued it and not really interested in providing an update here either.☹️

[JonathanB]

Hi @pwalk,

I'm sorry for the delays. I promise we've not forgotten about this issue, I'm just waiting for some more clarity then I'll update everyone.

Thanks,
Jonathan

[pwalk]

Thanks for looking into this @JonathanB , looking forward to an update when you know more.

[sup3rstud]

Hi @JonathanB ,its been a couple weeks. You been able find any clarification on the issue?

[sup3rstud]

Got a “Welcome to Three” text. Seemed like they’re treating these sims as a new. 

[Markander]

It does not show up for me either anymore (in the website and the app, which now just connects to the website) but it does seem to be still working.
I started a support chat but indeed they could not help me. I should be happy that my free data still works even if I cannot track it, since it seems that for someone that was cut out of it too. As a matter of fact, at the end they said: Message from Agent.:
"That is correct the 200MB cant be located since its moved to the new system"
"I am glad its working for you"

Message from Visitor:

"So I guess that's it. Thank you for your time"

Message from Agent.:

"You are very welcome"
"You take care and keep smiling "

[Markander]

I was mistaken. As you can see below, I was probably misled by the one off 100mb free data you get (to mislead you?) and I actually do not have the free 200 MB anymore. The new terribly messy system "update" does not help. Webpages and info saying that "Customers who have registered already will continue to receive the 200MB every month for life" are not correct.

Regular support (chat or other) is not able to help you, they seem to lack knowledge of what you're talking about at first and then fake it but not really do anything in the end. This company is either experiencing a botched re-organization (always been a patchy mess really) or just have a "what are you gonna do about it anyway" attitude. That is a change of provider, not likely a class action against a phony company going back on their small promises.

[andrewbarrett83]

Does anyone know if I don't re-register do I still have my 200mb free data allowance and 321 plan? I've got credit on the SIM but obviously can't check anything online. Thanks