cancel
Showing results for 
Search instead for 
Did you mean: 

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files.

Rokesh
Fledgling

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files and messages. WhatsApp works normal in mobile network 5g data and other Wifi networks. 

3 REPLIES 3
PeteG
Community Support Team
Community Support Team

Hello. 

When you say whatsapp works normally on 5G and on WiFi, is this with the exception of with calls and media? 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Jimmy848
Fledgling

Hi, I’m having the same issue. What’s app will not work on my 3 mobile WiFi at home. It works on all other networks. 

PeteG
Community Support Team
Community Support Team

Hello, Jimmy. 

That's quite strange. Do you have Three SIM in your mobile phone as well? If so, does it work on the mobile network? 

Pete. 



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.