WhatsApp app connection issue. Cannot connect voice calls and unable to download media files.

[Rokesh]

WhatsApp app connection issue. Cannot connect voice calls and unable to download media files and messages. WhatsApp works normal in mobile network 5g data and other Wifi networks. 

[rosanna]

Hi, I am having the same issue - I can’t send or receive messages on WhatsApp when connected to my Three broadband. It is the same for my housemates. Really frustrating! I have to turn off wifi and use my mobile data from another network every time I want to use WhatsApp. Any suggestions to fix? Thanks.

[pearsnet]

I have the same issue. No WhatsApp messages on home wifi through 3, disconnect and use my 3 mobile and they all come through. It's very annoying. same for everyone who uses the wifi; android, apple users, we have reset everything, updated firmware and tried everything we can.

[spectre88]

I'm having the same issue with WhatsApp not connecting to my Three Wifi at home. Was there a fix? 

[PeteG]

Hello. 

When you say whatsapp works normally on 5G and on WiFi, is this with the exception of with calls and media? 

Pete.

[Jimmy848]

Hi, I’m having the same issue. What’s app will not work on my 3 mobile WiFi at home. It works on all other networks. 

[PeteG]

Hello, Jimmy. 

That's quite strange. Do you have Three SIM in your mobile phone as well? If so, does it work on the mobile network? 

Pete.