Wifi on London Underground asking for password

JB648 · ‎03-05-2024

Hi

For years I’ve had no problems using the THREE_WIFI on TFL services. I recently removed an eSIM (but left my 3 physical SIM settings unchanged), and since then I’ve been unable to connect. When I try to join the network I get asked for a username and password.

I've tried resetting my network settings, turning my phone on and off, and downloading the latest iOS software. Nothing has fixed the issue. I’m using an iPhone 13 Pro, with iOS 17.3.1.

I tried phoning 3 and wasted half an hour with the customer service people giving me advice for Android phones that didn’t work for my iPhone.

How can I connect to the WiFi again?

My network settings are:

Thanks

John

JonathanB · ‎03-06-2024

Hi John,

Last time I saw an issue like this, resetting the network settings sorted it. Just to check we're on the same page with this, did you reset the APN settings as on the screenshot, or did you do this:

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Let me know if this helps!

Thanks,
Jonathan

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

View solution in conversation

JonathanB · ‎03-06-2024

Totally see where you were coming from @Anonymous, the Underground Wi-Fi service used to operate on a system where you signed in to My3. We moved to a new system where you can just connect to Three_WIFI whenever you're in a station.

Edit: Just to clarify, normally this works without any prompt for a password!

Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.

Anonymous · ‎03-06-2024

Thanks but it’s my fault. I should never assume when the info on both TFL and Three’s website’s contradict what I wrote. Your advice is eminently more sensible.