Wifi on London Underground asking for password

[JB648]

Hi

For years I’ve had no problems using the THREE_WIFI on TFL services. I recently removed an eSIM (but left my 3 physical SIM settings unchanged), and since then I’ve been unable to connect. When I try to join the network I get asked for a username and password. 

I've tried resetting my network settings, turning my phone on and off, and downloading the latest iOS software. Nothing has fixed the issue. I’m using an iPhone 13 Pro, with iOS 17.3.1. 

I tried phoning 3 and wasted half an hour with the customer service people giving me advice for Android phones that didn’t work for my iPhone. 

How can I connect to the WiFi again?

My network settings are:

 

 

Thanks

John

[Anonymous]

Just reading the TFL website and  you’re correct and I was incorrect in what I said. It still remains the fact that it’s clearly a sim issue so with a heavy heart 🙄I can only direct you back to customer service because from what I’ve seen on TFL (should have checked it before I commented) and also checking the Three page on TFL there’s no reason from your end to prevent you connecting. Not the answer you wanted I’m sure.🤷‍♂️

[JonathanB]

Totally see where you were coming from @Anonymous, the Underground Wi-Fi service used to operate on a system where you signed in to My3. We moved to a new system where you can just connect to Three_WIFI whenever you're in a station.

Edit: Just to clarify, normally this works without any prompt for a password!

[Anonymous]

Thanks but it’s my fault. I should never assume when the info on both TFL and Three’s website’s contradict what I wrote. Your advice is eminently more sensible.