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on 03-19-2023 03:40 AM
Have just about had it with this router. Please see image for the current data showing.
For the last two weeks, the white lights are all on, showing a 5g connection, the main router page is also showing 5g... however there is no 5g connection in the network information and the speeds are really slow.
Please see images below...
Customer service have as usual been unable to help.
Any advice? Have tried a reset already...
The device does have the most recent update... .0B15
on 03-19-2023 04:06 AM
Oh and Eastbourne is the location 🙂
on 03-22-2023 10:12 AM
Hey @martcoug1
I'm sorry your broadband experience is starting to feel a little frustrating. Has this been the case since you started using the router, or is this a recent change?
Can you see any updates listed on our network status checker for your address?
When you spoke to our customer service team, did they advise of any current issues with the masts in your area?
Let us know a little more, and we'll figure out the next best step for you.
StephR
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 06-30-2023 04:49 PM
Still the same issue, says connected via 5g however, only 4g in the network information and 5g info is blank
on 08-01-2024 10:14 PM
Did you get a solution to this? I'm having the same issue.