I am writing to formally address an issue regarding an unfair charge on my account for the period from 13th October 2024 to 13th November 2024.
To provide context, I entered into a 24-month combined handset and airtime contract for an iPhone 14 Pro Max, which I received on 11th October 2022. My monthly payments for the device started on 2nd November 2022, and the contract was fully paid off by 7th October 2024. As of that date, I have fully paid for the device, and there should no longer be any charges for the device.
However, I was recently charged an amount of £73.14 for the billing period from 13th October 2024 to 13th November 2024. Given that the device was paid off in full on 7th October 2024, this charge should not include any device-related payments, and I believe this to be an error.
Furthermore, I would like to clarify that I only used £13 worth of data during this period, and I am happy to pay for this usage. However, I am requesting that the charge for the device be removed from this bill, as I have already paid for the handset in full.
I have contacted your customer service team on multiple occasions to resolve this issue but have not received a satisfactory solution. As a result, I have taken the step of removing your direct debit authorization from my account, as I am not willing to make any further payments until this unfair charge is addressed and corrected. My next step is going to be make a formal complaints to relevant authorities.
I am willing to settle the remaining balance for the data usage ( Approximately £13) upfront once the erroneous device charge has been removed. Please review my account and rectify this issue at your earliest convenience.
Thank you for your prompt attention to this matter. I look forward to your response and a timely resolution.
