Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32598 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11405 Views
  • 2 replies
  • 4 likes

Network problem

I have not had access to the internet via mobile data for the last 10 days.  I have spent many hours in conversation with Three advisors, have had a new SIM card installed, had diagnostic tests carried out by Apple, and reset my iPhone to factory set...

Lesley55 by Fledgling
  • 1466 Views
  • 1 replies
  • 0 likes

Swapping issues

I changed my Lebara Sim to Three Contract Sim, but it’s not changed. They gave me the new three Sim Number. What should I do?

Jagan by Fledgling
  • 1674 Views
  • 2 replies
  • 0 likes

No Internet on phone

Hi guys, is anyone having similar issues with me? I have got no Internet on my phone since Saturday and I have been calling but seems guys on the phone have no clue what is going on? The trouble is I cannot do my job without Internet connection and i...

Baba266 by Fledgling
  • 11170 Views
  • 16 replies
  • 2 likes

Phoning when abroad.

I can send and receive messages in the USA but every time I try and make a direct call to the same numbers I get a recorded message saying I have reached my Monthly credit limited. This is baffling. What am I paying for?

PeterGee by Fledgling
  • 1245 Views
  • 1 replies
  • 0 likes

Why are 5g download speeds so slow?

I recently moved to 3 and am using a Samsung Galaxy 23 Ultra 5G, but ever since I have noticed that whenever the data connection switches to 5G the download speeds are atrocious. I never get more than 5mbps, with an average of about 2mbps. Upload It'...

d_elle by Fledgling
  • 10639 Views
  • 6 replies
  • 0 likes

5g mtu issue xbox pc phone

So I've just recently started having issues with connecting amy of my devices pc, xbox, phone to anything that is xbox related like connecting to a party or playing games. If I join. A party it says connecting then disconnects and give me an error co...

No coverage in US

Currently in San Francisco landed 2 hours ago, i don’t have any network coverage with my Go Roam plan. Was in USA 4 weeks ago was working fine. I have turned on and off several times

Icky by Fledgling
  • 2285 Views
  • 2 replies
  • 0 likes

Validity

Hi, May I know when this SIM card with number 07********* started to use and how much data left on this card ?