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A place to learn, support and collaborate with each other. Find answers and ask questions on any of your device, network or Three related queries.

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Community activity

Slow speed since power cut in the area

Hi there,We have been very happy with our 5g home internet until now, getting speeds of >500mbps.The other day there was a power cut in our area that affected everything including it seems the nearby 5g cell tower. The power cut lasted about 2 hours ...

rburton by New member
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Help with cancelation

I make a change of my plan on 04/11 and i decided take the broadband and 48hr after try to back my plan they say cant back anymore ? This is real?

No data

Since swapping to 3 mobile I have not been able to use my phone via cellular data (without wifi) for messaging, email, online apps etc. this is despite full coverage. Live chats and several conversations with the three tech team have been unable to r...

words8 by New member
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Amazing service - Milton Keynes

After receiving a new phone today and getting absolutely no help on the phone from customer services I was sent to my nearest 3 store in MK. What a difference from the appalling service on the phone. I was helped by Abid who is a trainee in the store...

Gailluck by New member
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Two numbers on one email, can't access one...

I've been with 3 for years, and last November my Mum signed up for a contract too.  As she's older she doesn't use email, so I used mine, which is on my phone plan.The contract etc is all in her name, linked to her address, and she pays for it.I can'...

ZoeP by New member
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Hi

Hi on my new phone Moto G34 I an only make and receive calls from landline numbers only any other or mobile numbers it won't allow making or receiving calls please if anyone knows why?

passwords

Hi got 2 new 5g hubs,tried setting up today so frustrating spent all day and failed get to the part where on the app says scan QR code which can't  be read,then put in passwords manually which come back incorrect passwords,done factory reset still th...

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