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Community activity

Cash credit refund -- please help!!

I requested a refund on my cash credit on the live chat (I only added cash credit so thst I could buy a data add-on, but when I tried to buy a data add-on with my cash credit it wouldn't let me). They told me I had to call the helpline. So I called t...

Charliew by New member
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Bill carrying on after 2 year contract expires

Hi, I purchased an iPhone for my daughter and had been paying £56 monthly. I realised recently that I had been paying for an extra 4 months past the end of the contract. I spoke to THREE today and they are saying that they would not refund the extra ...

Chris9 by Fledgling
  • 29 Views
  • 1 replies
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Porting issue - ported number not accesible

Hi,Transferred to Three.Provided PAC code and number I wanted porting upon time of requesting a sim only contract. I registered my account and inputted sim in phone before 17:00 the day before the transfer day. I have an iPhone. The number shown on m...

What is my Username of my Home Broadband!?

Hi everyone, i have recently got a 3 Home Broadband device, and it's showing me a beautiful speed of 1.92 MBPS download, and 2.2 MBPS upload speed. And, i am trying to login to broadband to manage it but it's showing me the error of incorrect usernam...

When travelling abroad in Spain I can't use date roaming

Hello my dad has a contract SIM and a Google pixel phone and has not been able to use his mobile data. He can see 5G and 4G with the sister company and the R signal and everything. But when we search the internet provider use data it doesn't work. Th...

£350 Charge after Returning Router

 I took out a 5G router contract with Three on  23/10/24 and cancelled it on 21/11/24, within the 30-day cooling-off period.Around 03/12/24, Three sent a returns bag. I returned the router around 12/12/24.Despite this, I've been charged £350, with Th...

Something new is brewing on Three+…

Hi Everyone, We’re delighted to introduce the new £1 coffee network from Three+ – Whether you're craving a cappuccino or holding out for a hot chocolate with all the toppings, Three+ is your pass to £1 drinks at 100s of local cafes! Everyone loves a ...

£1 Coffee.jpg
JonathanB by Community Moderator
  • 2677 Views
  • 24 replies
  • 2 likes

Porting Issue

Hi there.This seems to be a common occurrence when people port their number over. I’ve reached out to 3 support and it’s already been escalated. Basically I switched from Tesco to 3 and I provided a PAC code to transfer my number. The number has now ...

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The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
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