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Shield box

My three 5g router will not connect via ethernet cable to my shield box. I have tried 3 different cat6 cables and various hdmi cables. I have also rebooted my broadband router numerous times & factory reset my shield box 3 times, nothing seems to wor...

No sign of working internet

Hi,I have home broadband with Three in SE19 London, and it has been unusable since 20th March. It cuts off at around 8.30am in the morning and comes back late in the evening, making it impossible to work from home, which is how I work.I had 2 live ch...

Broadband issue

Our home broadband is very intermittent, keeps dropping out.  The lights on the router all stay on and our devices continue to show strong signal, but there is no internet, no network connection.  What is going on and how can this be resolved?

JET333 by • New member
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Direct debit discount

I recently took out a plan for 12GB per month at £6 a month and was told that the plan is £6 a month, so my question is, is my actual cost £1 per month with the direct debit discount of £5? Or did the member of staff who put me on this plan lie to me...

3 sending bills for cancelled lines to Elderly Mum

Hi my Elderly mum keeps on getting billed by 3 even though she has cancelled, there was also a number she did not recognise and we told them to  cancel as not hers..I have called on behalf of her numerous times, they say all cancelled but still not s...

roni by • Fledgling
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Rebooting the hub

Every time the internet drops out I have to reboot NR5103E . It says invalid SIM. Why on earth can’t the software be updated so this doesn’t happen. If I’m not at home I can’t reboot and the security cameras are out . Contract up so I enquired about ...

Purchasing a monthly auto top data-add-on Three

Every time I try to purchase a top-up on Three I get, My card is declined, message. I tried to buy an auto renewal, but I got the same message again. My bank, Natwest state, the reason is because of the bank's security policy, to protect customers fr...

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