“3Deviceplan” texts, how do I know if they are a scam?

[Kimberley]

I keep getting these text messages from “3Deviceplan” about being behind on payments and then given a number to call to pay the late payments. When I call this number it says all my payments are up to date and that I owe £0. 

Is this happening to anyone else? Am I behind on a payment or not???

I am very confused as I have been told that late payments will affect my credit file. I can’t seem to find what payments I am owing three anywhere in my account. Please help in case I have a debt I don’t know about or if this is a dangerous scam others might be falling for!!! 

[PeteG]

Hello, Kimberley.

Oh, that's quite Strange. If the message doesn't contain any personal information, would you be able to share a screenshot of it here so we can see it? 

Pete.