Adult content filter

[a_ukboy]

Hi, I can’t find anyway of removing the adult content filter in the My3 app?

anyone know how to do this?

[Max1]

I'm having exactly the same problem. 

I have a three 5G broadband hub and cannot figure out how to disable the adult content filter. I've even had to go to the whole faff of having the remove the three sim card from the hub and insert it into my phone (I do not have a three mobile phone contract) in order to recieve the six digit code to create an account. And now there is literally no option showing where i can disable this blasted filter.

If i go to the the black circle option (my3 account) it then provides a link to 'manage account' and there is naff all there to switch off the adult content filter. It really should be this difficult. What am I doing wrong? 

[Max1]

Ok, anyone else in this pickle who cannot find an option to turn off the adult filter will either have to call:

0333 338 1003 or using the online chat facility. 

I used the latter and the problem is now fixed. 

[Sergiu]

How torn off adults content?

[sc1999]

ios or android?

[sc1999]

Open app

Login to this account

Top of the screen from left to right; 3 horizontal bars, Three, Head & Shoulders in a black circle.

Click on black circle

5 lines down Adult Filter Settings

Accessing and blocking adult content on your phone

Scroll down to 1. Turn off WiFi, 2 head to the adult filter toggle, page loads toggle filter on or off. Then follow any further instructions.

[a_ukboy]

I can’t find the black circles! I must be very thick 😩

[sc1999]

Are you using the my3 app or the 3+ app? On your phone the My3 app has Three underneath it and the 3+ app has Three+. You need to three app.

It may take a day for your screenshot to be moderated.

Can you take me, briefly, through what you are doing?

[a_ukboy]

Im definitely using the My3 app

[sc1999]

 I have added a screenshot but no idea how quickly this will be published. Click on the icon top right, head and shoulders in a black circle. If you log out of the community then the icon that is where your avatar was is what you are looking for.