Adult content filter

[a_ukboy]

Hi, I can’t find anyway of removing the adult content filter in the My3 app?

anyone know how to do this?

[a_ukboy]

Ok I see now, where your circle with a head and shoulders is, I have an envelope that has messages! I don’t have the circle with the head and shoulders! 🤷🏻

[sc1999]

Have you logged in? Near the top should be your phone number and below that is: "Login to this account". Click to login and you should see the icon.

[a_ukboy]

Yes I’m logged in 

[a_ukboy]

When I’m logged in, where the envelope is it changes to 3 vertical lines, top right hand side, and underneath three dots.. it’s not in any of those options 

[sc1999]

Well I don't have a clue. My only other thought is if you have the latest version of the app. It just occurred to me but what is you os  I'm using android. This should have been my first question. 

[a_ukboy · Accepted solution]

iPhone 14 pro max with the latest IOS and yes latest app version, anyway it’s sorted now, did it via webchat..

Thank you sc1999 for all your help 👍🏻

[a_ukboy]

Just called 333 to get them to remove the bar, but it says they’re closed.. supposed to be open 9-6 today! 🙄

[sc1999]

For anyone who needs the bar lifting these are your options:

• If you have a credit card, you can use 3's automated options by calling 333, or via the Three App or My3 online
• If you don’t have a credit card, then give 3's customer service team a call on 333 from a Three phone or 0333 338 1001 from any other phone
• Lastly, you can also visit a Three store with valid photo ID and the team there will update your account settings. You can find your closest store using the online locator

My3 app, I did it this way and it was lifted straight away. 

Login to My3 and click on the icon top right, select adult content filter and then scroll down the page and click on adult content filter toggle.

Hope this helps.

 The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 

[a_ukboy]

So calling 333 just gives you a link to download My3 app, however I have the app, and I’ve spent hours searching through it, and have been unable to find it, I have found it before with no issues with previous 3 accounts! 

[sc1999]

Login to My3 and click on the icon top right, select adult content filter and then scroll down the page and click on adult content filter toggle.