Adult content filter

[a_ukboy]

Hi, I can’t find anyway of removing the adult content filter in the My3 app?

anyone know how to do this?

[a_ukboy]

Just called 333 to get them to remove the bar, but it says they’re closed.. supposed to be open 9-6 today! 🙄

[a_ukboy]

Ok I see now, where your circle with a head and shoulders is, I have an envelope that has messages! I don’t have the circle with the head and shoulders! 🤷🏻

[sc1999]

Have you logged in? Near the top should be your phone number and below that is: "Login to this account". Click to login and you should see the icon.

[a_ukboy]

Yes I’m logged in 

[a_ukboy]

When I’m logged in, where the envelope is it changes to 3 vertical lines, top right hand side, and underneath three dots.. it’s not in any of those options 

[sc1999]

Well I don't have a clue. My only other thought is if you have the latest version of the app. It just occurred to me but what is you os  I'm using android. This should have been my first question. 

[a_ukboy · Accepted solution]

iPhone 14 pro max with the latest IOS and yes latest app version, anyway it’s sorted now, did it via webchat..

Thank you sc1999 for all your help 👍🏻

[Sergiu]

How torn off adults content?

[sc1999]

ios or android?

[Max1]

I'm having exactly the same problem. 

I have a three 5G broadband hub and cannot figure out how to disable the adult content filter. I've even had to go to the whole faff of having the remove the three sim card from the hub and insert it into my phone (I do not have a three mobile phone contract) in order to recieve the six digit code to create an account. And now there is literally no option showing where i can disable this blasted filter.

If i go to the the black circle option (my3 account) it then provides a link to 'manage account' and there is naff all there to switch off the adult content filter. It really should be this difficult. What am I doing wrong?