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Adult content filter

a_ukboy
Active

Hi, I can’t find anyway of removing the adult content filter in the My3 app?

anyone know how to do this?

Best solution
Best solution
a_ukboy
Active

iPhone 14 pro max with the latest IOS and yes latest app version, anyway it’s sorted now, did it via webchat..

Thank you sc1999 for all your help 👍🏻

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20 REPLIES 20
Max1
Fledgling

I'm having exactly the same problem. 

I have a three 5G broadband hub and cannot figure out how to disable the adult content filter. I've even had to go to the whole faff of having the remove the three sim card from the hub and insert it into my phone (I do not have a three mobile phone contract) in order to recieve the six digit code to create an account. And now there is literally no option showing where i can disable this blasted filter.

If i go to the the black circle option (my3 account) it then provides a link to 'manage account' and there is naff all there to switch off the adult content filter. It really should be this difficult. What am I doing wrong? 

 

 

 

 

Max1
Fledgling

Ok, anyone else in this pickle who cannot find an option to turn off the adult filter will either have to call:

0333 338 1003 or using the online chat facility. 

I used the latter and the problem is now fixed. 

Sergiu
Fledgling

How torn off adults content?

sc1999
Local celebrity

ios or android?

sc1999
Local celebrity

Open app

Login to this account

Top of the screen from left to right; 3 horizontal bars, Three, Head & Shoulders in a black circle.

Click on black circle

5 lines down Adult Filter Settings

Accessing and blocking adult content on your phone

Scroll down to 1. Turn off WiFi, 2 head to the adult filter toggle, page loads toggle filter on or off. Then follow any further instructions.

 

a_ukboy
Active

IMG_0925.jpeg

I can’t find the black circles! I must be very thick 😩

sc1999
Local celebrity

Are you using the my3 app or the 3+ app? On your phone the My3 app has Three underneath it and the 3+ app has Three+. You need to three app.

It may take a day for your screenshot to be moderated.

Can you take me, briefly, through what you are doing?

a_ukboy
Active

Im definitely using the My3 app

sc1999
Local celebrity

Screenshot_20230423_074651_Three.jpg

 I have added a screenshot but no idea how quickly this will be published. Click on the icon top right, head and shoulders in a black circle. If you log out of the community then the icon that is where your avatar was is what you are looking for.