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App stating my bill is overdue

Nicole1992
New member

Hiya, wondering if anyone else has had this issue. I’ve just logged into my Three app and along the top of the screen it says my bill is overdue and that it was due on the 20th January. I’ve had no correspondence from Three to confirm this, but realised I wouldn’t have anyway because the payment was actually taken from my bank account on the day it was due, I’ve just checked. Is this just a glitch in the app? I do have issues with the app from time to time. 

2 REPLIES 2
Cynicismunitef
Regular

If you’re absolutely certain the payment was taken without a hitch (sorry don’t mean to sound condescending) then your only way forward is to call 333 and speak to customer service. Sorry but that’s the only answer you’re likely to get on this forum 

No thats great, thank-you for your help!