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on 03-12-2024 02:48 PM
I found out today that I had 2 Add ons active on my plan since 2021.
I was on an unlimited plan paying £30/month
I was told I had a 1GB & 3GB add on active on my account auto renewing without my knowledge. An additional £12/month!
How and why would this have been activated on an unlimited plan?
on 03-21-2024 05:10 PM
Hi @Kent,
Sorry for the delay in seeing your post. The Three Community is a public forum of mainly other customers, and staff wouldn't be accessing your account in response to your post here, so we won't be able to definitively answer this.
The best advice would be to contact customer services. They'll hopefully have more information about how this happened, and can check if they have any options to support you as this has been impacting your bills for a long time now.
Thanks,
Jonathan
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