Brief Error message logging into account new account

[G4HLF]

Hi all,

I joined Three last week and according to the shop I am on "the new system" I believe it is called "Fusion". During the signup in the store they managed to enter my email address incorrectly which caused all sorts of problems and took a couple of days to resolve. The question I have is this, does anyone else on the "New System" notice that when they login to their My Three account either via the website or using the new app that you very briefly see the error "No Active Lines Are Found" before it comes up and displays your mobile number?

Regards,

Paul

[garetc]

You're not alone, I have noticed this too.

Happens when I log in on the web and sometimes in the app as well.

[za]

me too - has anybody worked out what it means? I'm worried about losing my telephone number.

[JonathanB]

Hi @za,

Sorry for any concern this has caused. If you're seeing a brief message saying "No active lines" then the info about your number loads right afterwards, it's nothing to worry about. It's just taking a moment for the online system to retrieve your details from our account management system.

Thanks,
Jonathan