Caffe Nero £1 Code not being generated
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on 11-17-2023 10:54 AM
My Three plus app is offering a £1 Caffe Nero drink but when i click on 'Get Reward' message appears 'Sorry, something went wrong, please try again later or go to our FAQ page for further support'. I've generated other codes this week, e.g. Nandos, that's working fine but the Caffe Nero drink doesn't work, have been trying for a couple of days, same message appears.
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on 11-21-2023 12:07 PM
Hey @kybmcgra,
Oh no we cant have that!
Let's get this looked at, I have sent you a PM with a direct link to our dedicated team who can support you on this.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
John M
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 11-21-2023 12:50 PM
Hiya,
I've been having the same issue. Could I also get some help.
Thanks
R
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on 11-17-2023 03:41 PM
I can now see a code in the 'My Codes' section at the bottom of the Three+ app under 'Available codes' for Café Nero. I'm assuming they've done it this way since they've mentioned it's a first come first served basis to the first 60k people who generate a code. So the code will sit in there and if you don't use it quick enough, it'll tell the Café Nero staff the code has already been redeemed 😕 Get it used on a Monday I suppose!
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on 11-17-2023 04:04 PM
So you think the error is because the voucher codes have run out?
That's a shame.
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on 11-17-2023 03:34 PM
Also have the same issue 😕
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on 11-20-2023 04:58 PM
Hello @-Georgia-,
Sorry to hear you are also experiencing the same issue as @mgba,
I have sent you a link via PM to our team who will look into this.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
John M
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 11-17-2023 01:57 PM
Hi I am experiencing the same problem. The code is failing to generate.
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on 11-20-2023 05:03 PM
Hello @Aleenam,
This is not ideal lets get this looked at!
I have sent you over a direct message with a link to the team who can investigate this.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
John M
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 12-10-2023 04:24 PM
Hi, me and someone I know both have the same issue since a couple weeks. Please let us know the link as well. Thanks.
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on 11-21-2023 04:39 PM
Same issue
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