Can’t cancel existing add-on

[laman]

I can’t purchase add on because I keep getting “you already have an active add on”

there is no place in the app to cancel it, what kind of app is this?

[Maxine]

Hey,

Welcome to the Three Community!

It seems like this order may be stuck, which means we'll have to manually remove it from the system for you to be able to get a new order placed for an Add-On. Please get in touch with our Customer Service Team who'll be able to get this sorted for you.

Maxine