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Data packs

Smokey
Fledgling

when your data runs out and your add on is still active, why do u only give options to buy expensive low data packs with your balance, I bought a £15 top up hoping to buy a new high data add on and I couldn't get it as my addon was still active, using the net took my balance in like 10 minutes I think you should be able to buy the normal High data addons and cancel the one you are using ,

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello, Smokey. 

That does sound like it might be a better way to do it, and I'm unsure if that's something that's in the works, or if there's a specific reason why that's not the way it's done, but the feedback can still be taken onboard and hopefully it'll change for the better. 

Pete.



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