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New customer

I have recently just started a contract with Three and I used a PAC code but could I cancel using this code and just have my number instead?

I can’t cancel my contract

HiyaI have called 3 about cancelling my contract and they asked me some security questions and I answered them but they asked me for my post code and I gave them the post code I currently am. But, they said it was wrong. I was very confused because t...

Jen_73 by • Fledgling
  • 1839 Views
  • 2 replies
  • 0 likes

Cannot re register

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app an...

Cancellation

Hi there,I'm in my last month with three, and I can't wait to finish with this company.I request for the PAC code and in my app is telling me that I will need to pay my last month payment (around £16.72 - my monthly contract) + cancellation fees: £8....

va7entin by • Fledgling
  • 1278 Views
  • 1 replies
  • 0 likes

Go Roam

Go Roam not activated in Canada and billed for £42 in ONE minute. What’s going on? 

GAR4898 by • Fledgling
  • 1928 Views
  • 3 replies
  • 0 likes

Missing phone deliverd by dpd

hey guys,I ordered a iphone 14 pro from three on the 11/07/23 i recieved an email from dpd stating would arrive 12/07/23 between the times 12.30-14.35 ( i also took time of work to wait for this delivery) that never turned up they stated they had bee...

DO NOT get a smart watch with pairing

I bought a Samsung watch through the three shop, I was told my cellular data would work straight away which it didn't. 3 hours on the phone to customer services got me no where so I drove to store, still nowhere. Then told to wait for my data refresh...

Ciaragh by • Regular
  • 3895 Views
  • 6 replies
  • 2 likes

Best solution Upgrade Upfront payment

HI,I upgraded my contract this morning via 333 and I had to pay £40 upfront. I entered my card number etc. But nothing has been taken from my bank account. I have spoken with my bank and they say I have no pending transactions. My phone is due to be ...

Dale2011 by • Fledgling
  • 1916 Views
  • 2 replies
  • 0 likes

Presale Tickets Not in Three+ app?

Hi. Some upcoming presales are not listed in the Three+ app at all.Please can you let me know what the process is?I can see info saying that the presale codes become available when presale opens but some are not listed in the first place even though ...