Can't register for 3 app

[User123356]

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks 

[Ollie2]

Yes still can't re register as it says email already in use 

[JonathanB]

Hi @Ollie2,

Do you have more than one number with Three?

[amitch]

Hi, 

I am still having this issue when re-registering. The 3 app worked fine, but the 3+ does not let me re-register, saying ' Sorry, something went wrong, please try again or go to our FAQ page.'

This is after it prompts me to add my phone number, so it's not like the details are incorrect on my end, and it let me re register for 3 app fine.  I have been trying to use the 3+ app for 3 weeks now (usually use it a few times a week) and it still isn't fixed.

I have spoken with tech support who ring me about once a day to ask if I have actually just ~got my mobile data turned off ~ or something else silly, and then say they have asked the back end support to work on it and they will ring back. This has now happened 4 times, each time it still hasn't worked, so now I have just lost about 2 hrs worth of time on the phone about it - and still no app!

Please can you advise what  else can be done, as this is annoying me now haha!

Thanks

[Lee]

I still have the same issue with registering.  Not sure if I have an email address linked to my account as I used to use my mob number to log in.  I've tried using the email address that is linked to this community page but still no joy.  Any advice appreciated as I would like to upgrade my phone.   

[tas1303]

Hi, 

I am still facing the issue regarding re-registering.

[Lou]

I'm having the same issue and payment has not been taken. Three, can you please resolve this asap?

[Dadaist]

Register button seems inactive in both app and browser, so unable to re-register. Is this a known fault being worked on?

[aniap2305]

I have the same problem, can't re-register and checking if still is direct debit or no. I used email, which is register with my account and still not working.

Please help three

[emmajb]

I’m having the same issue - please help three. Very frustrating! Unable to register and had a text saying direct debit didn’t go through 

[JonathanB]

Hi @User123356, @Andy1,

We're really sorry that there has been a slight delay in taking your payment this month, your services will not be affected, and payment will be taken on or before the 30th May.

In regards to your My3 account please ensure when re-registering that you're using the email address that is already on record with us. If you think this is incorrect, out of date, or is still not working regardless, I'm sending you both private messages to direct you to colleagues that can help further with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
JonathanB