Can’t top up

[aliaksandra22]

I’m trying to top up my account. I put my card details but it says that my card doesn’t work. I’ve checked so many times and my card DOES work. I can pay for any other stuff online, but three keeps telling me that I need to try another card since my card doesn’t work. I’ve tried different card as well and it still says that my card doesn’t work. I’m sure 100% that it is not my bank problem. And I have money on my bank account as well! 
I need to travel tomorrow and I have no idea what I am supposed to do without data on my account. 
Does anyone know what is going on with Three?

[JonathanB]

Hi @aliaksandra22,

Did you manage to resolve this issue? If not, can you let me know a little bit more about the errors, are you seeing an error online on our site, our app, or are you trying to pay through customer services?

Thanks,
Jonathan

[JonathanB]

Hi @aliaksandra22,

Did you manage to resolve this issue? If not, can you let me know a little bit more about the errors, are you seeing an error online on our site, our app, or are you trying to pay through customer services?

Thanks,
Jonathan

[Geluk]

It has to be a UK issued card.