Cancel My 5g Broadband

[Digyen]

Hi I am looking for some advice on cancelling my 5g home broadband.

i too this out about 60 days ago, on a few days after my 30  period the problems started with loss of the 5g signal. 

i contacted online chat but they couldn't get it sorted. was advised to wait 7 days for an engineer to contact me which didn't happen.

i have tried to cancel but they are looking to charge me for the full term and cost of the router, even after doing there tech stuff and not being able to receive the contracted 5g.

surely this is a breach of contract terms and i shouldn't have to pay it and cancelation should be done with out this.

[JonathanB]

Hi @Digyen,

This sounds really frustrating, I had a look at the other thread you created and it looks like the issue is a network issue rather than with the router, as you mentioned that your phone couldn't pick up 5G either.

I'll send you a PM to get you in touch with some colleagues that can check if we've got any more information about what's going on with the network locally, and if we have any timescales on when this may improve. If you'd still like to cancel on this basis, then they'll be able to take this into account.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Avondale]

@Digyen In order to start the ball rolling, I would be inclined to complain to Three's complaints' team. That is unless @JonathanB can put you in touch with someone with either the technical knowledge or the authority to sort this out - so that's to either get your system working or to agree to cancel your contract. 

I am desperate to try Three home broadband, but it's issues like yours that are putting me off.