Accounts and services - Get support for Three services

Changing phone number

I’ve just upgraded from pay as you go to a pay monthly sim I don’t want the new phone number that’s come with the sim I want to continue using my normal number ( that was on my pay as you go 3 mobile sim ) how do i achieve that I seem to not be able ...

How do I complain to Three

How do I write and complain to Three about their negligence and incompetence plus the frustration of using the Digital Assistant (which truly redefines the definition of intelligence?)

Credit check and upgrade

Anybody else been asked for a credit check to upgrade? Iv got 6 contracts sim only and handset for my family, iv gone to upgrade and it's asking for a credit check...which Iv failed on. Now what?? All 6 contracts get paid monthly are never behind in ...

Beware the PAC request hack

I recently had a text from Three pop up giving me details of the PAC I had requestedNeedless to say it wasn't me. Although I wanted a button to say "it wasn't me stop it" I seemed to have no choice but to chat with that infuriating bot until it gave ...

Upgrade debacle

Just tried to UPGRADE my account (within the 3 app) and they wanted £205 plus the monthly payments to do so. Disgraceful. I will be leaving. @KateS

How to get a refund for Data Passports?

Hello, apologies this is pretty long winded...My wife and I each purchased 14 data passports (a highly tedious process I will add) before traveling to Turkey for a 2 week holiday - on arrival they did not activate and very quickly I received a text m...

Smart Watch pairing

Why does it say Smart- watch Pairing 24mSmartwatch Pairing allows you to share the allowances in your Package with your smartwatch. Smartwatch Pairing 24m is included in your Package and forms part of your Monthly Charge. The Smartwatch Pairing Plan ...

REFUND NOT RECEIVED KEEP DELAYING WITH SAYING 72HOURS

On June 17, 2024, I ordered an iPhone 15 but found the size unsuitable. I contacted Three's customer service, and they advised me to return the phone using a prepaid envelope they would send. They promised to refund the upfront cost once the phone wa...

Change ownership of account

I would like to change the ownership of the Three account from my brother to myself. The first time I spoke to Three support about this, I was told that this was not possible for some reason. However, when I spoke to a different person when I called ...

Doesnt work my sim card

Hi, I’m ömrüm, I’m from turkey, yesterday just arrived in london and I bought my new three simcard from tesco market. Firstly I couldn’t activeted and used it my simcard but after when I need to help from market worker, they helped to me and they cal...

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