Accounts and services - Get support for Three services

Issue with refund (my3 pay)

way back at the start of the year I was charged for an app through 3pay that was £40 - I requested a refund from Apple which was approved and they stated it had been refunded via the way I paid - Three have been saying since April that they will inve...

Three app and website

Does anyone elses app just not load. Cant even log into my account t on the website either and eveb when trying to browse offers it doesnt work

Unable to view account, and now unable to log in. Ongoing for over a month.

Hi all,Pay monthly customer here, with Three for 2 years as of today - and probably won’t be for any longer if this isn’t fixed.I’ve currently got an issue logging into My3. Both on the app and on the webpage. If I log into the app, I get an error 50...

Impossible to top up

I have a pay as you go. I get a message saying my data pack will run out. I try the app, which tells me to download a new app. Which I do- when I click on account I get a blank page. when I click on top up it sends me to a digital assistant. When I a...

Payment

Hi, I try to pay my balance which is £10 per month but it doesn't deducted. According to the contract, my account shows should be reduced by 10 pounds every month but ln my account, I don't get reduced by 10 pounds on a time, but when they cut late, ...

My3 associated with my other contract.

I have 2 contracts. My3 is associated with the other contract for my husband. I cant re register with another email as it rejects it. Now ive got an apple watch i cant set up due to this.

Phone has been lost

My phone has been lost couple of days ago. As I did tried to find around but, unfortunately I didn’t find. It was late night and then early morning I called to insurance company and claim that phone which lost. And called to Three company and locked ...

07389131456 number claiming to be Three?

Has anyone received a text from this mobile number (07389131456) before claiming to be from Three? Today, a couple of hours after I used instant chat to communicate with Three on their website, I received a text from this number asking about a survey...

Roaming in Hong Kong and Japan

Hi guys, Roaming question, can't figure it out, sorry!I've got Three Advanced 100GB, start date 25/05/2021Is roaming included for me or do I have to pay?'Go Roam chargesIf you joined or upgraded after October 2021, depending on your plan, you’ll have...

Value airtime 24M convert to E Sim

Hi I have a 24 month Value Airtime contract and pay for a phone separately, I am getting a work mobile soon and would want to convert this contract to an e sim and gift the device to someone else. So that I can have my personal number and work number...

Account and services

Conversations