Charged over £16 for calls when I have Unlimited Minutes ?!?

[myphone20243pay]

Made 2 X phone calls and, despite the fact they are to regular landlines and my add-on with unlimited minutes auto-renewed 3 days earlier, I've been charged for the calls!

[MZone]

You need to contact customer services here.

[myphone20243pay]

Yeah, did that. They couldn't understand that, even though there were dozens of calls to the same number - before & after these ones -showing as INCLUDED in my add on, these calls shouldn't be chargeable.....

[PeteyP]

Hello. 

That's odd, it seems like something they should be able to determine doesn't look right. 

You can log a Complaint and ask the team to look into it further. Hopefully they will be able to sort the issue for you. 

Pete. 

[myphone20243pay]

I've had to resort to emailing the CEO. Hopefully he will get something done. Turns out it's a known issue which makes the response from customer services even more appalling!