Fraudulent billing of 4.50 weekly

[AmanKin]

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop this. 

[Libby2912]

Did you ever get it sorted out. I've just started getting it.

[PeteG]

Hello there. 

As far as I know, people usually have success getting it sorted by contacting the company that's charging to your phone bill and requesting that they stop. When you speak to them, it might be worth asking that your number be blocked from their service, assuming you have no intention of using it again. 

A contact number for the company can usually be found in the phone bill, which you can download and view from My3 or the Three App. 

Pete.

[salb]

same here three are not even helping saying we set it up ourselves the whole time. its really frustrating and i dont even know how to stop this

[Uche5]

Three is very nonchalant for not being able to solve this, I honestly don't know what to do anymore it's so frustrating. Are they clueless to the fact that it's a scam

[JonathanB]

Hi @Uche5,

I'm sorry to hear you've been dealing with a premium charge and weren't able to find a solution. I understand your frustration, but our default assumption isn't that any additional charges are scams or fraud. 

We'll be happy to try and assist, but can you let us know a bit more about the circumstances. For instance is this a reverse charge text shortcode, or a Three Pay transaction? Have you been able to check your itemised bill to see the description of charges there?

If you let us know a bit more about what you've been experiencing, we'll do our best to help or point you in the right direction.

Thanks,
Jonathan

[Castellan83]

If extra charges are appearing on a home broadband account then you, as the payment service provider, should recognise this as a scam. I have cancelled my direct debit because you are responsible for my account security and if the fraudulent charges are not dropped and refunded then I will escalate this to the ombudsman. I certainly won't be reinstating my direct debit until it's resolved.

[JonathanB]

Hi @Castellan83,

I'm really sorry to hear it if you've received a premium charge that you don't recognise. I do need to reiterate that we won't assume a charge is a scam by default. Our Home Broadband plans use SIMs just the same as a mobile plan, you can send and receive texts with these, and access online services, so it's certainly possible to subscribe to various types of premium service using this type of account.

If you need support with querying and disputing the charges, please get in touch with our customer services, or if you'd like to discuss your experience with me here, then it'll help to have some more info about your experience. As a starting point I'll repeat what I've said to Uche5 above.

"We'll be happy to try and assist, but can you let us know a bit more about the circumstances. For instance is this a reverse charge text shortcode, or a Three Pay transaction? Have you been able to check your itemised bill to see the description of charges there?

If you let us know a bit more about what you've been experiencing, we'll do our best to help or point you in the right direction."

Thanks,
Jonathan

[Uche5]

It is definitely a premium rate scam. Call whatever number you give they'll say that your number is not registered with them. Please provide a solution to this, I keep getting the same useless advice to call them

It's a scam, it needs to be dealt with 

[JonathanB]

Hi @AmanKin,

Did you manage to unsubscribe from this service? If you still need help with this, here's some more info.

This sort of charge will either be added to your bill by Three Pay transaction, or by a reverse charge text, usually from a 5 digit shortcode.

If it's a Three Pay transaction, you can usually unsubscribe from the website or app which subscribed you to this. If you're not sure where this has came from, there should be a helpline number for the provider on the itemised section of your bill. You can usually call them to unsubscribe too.

If it's a reverse charge text shortcode, you can also usually text STOP or STOP ALL back to the shortcode to unsubscribe.

You may also be able to find further support from the Phone-paid Service Authority. They regulate charge to bill services in the UK.

Thanks,
Jonathan