Fraudulent billing of 4.50 weekly

[AmanKin]

I have been Billed 4.50 monthly for a year now for a subscription I never made. I have called three and they said to contact the service provider myself! The name of the service on the bill has even changed form Mad4mobile to Fun Vids. How do I stop this. 

[PeteG]

Hello. 

My advice would be to request that the Support Team set your Credit Limit to £0. This is different from the Spend Cap that you would normally interact with on the App, and will prevent any 3rd party charges from going through. This will normally result in the cancellation of any subscriptions that are in place since the companies in question will not be receiving their payments. 

Pete. 

[Officina-red]

You are suffering from a scam, you need to contact whoever you use to pay these charges, credit card or bank or Three, tell them you are being scammed, they will be able to stop the payments but you may have a hard time getting a refund. 

[Uche5]

Three seems to be nonchalant to the issue

[Anonymous]

If this is Three pay (and you don’t say it is so I’m making a massive assumption here) then I believe there is a team within customer service whom you can approach to query and  POSSIBLY get a refund from. But I’m not 100% sure as regards refunding you so check. Secondly you must approach the company taking the money and tell them to stop,although how you didn’t notice a £4.50 weekly payment being made for a year is one of life’s mysteries.

[AmanKin]

It's not monthly..The 4.50 is a weekly charge. If anyone has any solution to this please help. 

[Sam277777]

I have been charged £4.50 a week for a year. They were using my 5G Moden's number to send the text messages, so how I was suppose to know? And the account with the direct debit was my partners account, and she was going through chemotherapy at the time, so not checking every charge in her account. After long talks with three, and they avoiding any responsibility, the only solution was canceling the services. I even spoke to the company that was charging me, but they did not care, of course, and they are based in Germany, and the support is in Croatia, hard to go after them from the uk. So my advice is: Cancel your services. Hope that helps.