I decided to enable the smartphone plan via the galaxy wearable after the 4 day update that took place on 3's end from Thursday to Sunday.
I've previously done a lot of reading and seen that a lot of customers have struggled with the pairing process on galaxy devices.
I've previously been an iPhone user and enabled the pairing plan with three for the apple watch. It worked for 6 months with no issues till I moved over to Samsung.
I enabled it via the galaxy wearable app and it said it was setting up (around 30 minutes). On the morning I turned the phone and the watch on and off a few times. Still nothing. So I attempted to cancel it in the app and try again. From this point on I've been stuck.
I done a 3 hour web chat with 2 different advisors. One who said they cannot cancel the add on and that they had to pass me to another member of staff (this was after factory resetting the watch and getting asked a hole of random and frankly useless questions). The next advisor said I didn't have the pairing plan activated - then they discconeted.
So I'm at a loss. I don't know if I'm paying the £7 or not and either way I can't get the app to come pit of this loop..
This is the error I get when trying to set up the data plan within the wearable app.
Galaxy watch 5 pro lte and galaxy s23 ultra.
Can someone help me out?
