I got three for +5 years, chose it specifically for the roaming advantages. My latest contract renewal was on June 2021 and when I did so I was told the Go Roam conditions were as per usual, I have an unlimited contract = 12GB in data abroad.
In preparation to a trip to the US, I checked the website and found all changed except for people with contracts before Oct 2021 so I relaxed.
Upon arrival to the US yesterday, i got a message that I have already consumed 80% of my allowance (in the UK I’m 90% of the time in wifi)… 1 hour later, another message that I have already reached the limit ( so in 1 hour checking my email and WhatsApp I spent 2.4GB according to three) and an hour later I got more messages with charges that added up together were £45! JUST ORDERING AND UBER AND CHECKING THE ROUTE IN THE MAP!!!
I tried calling three but was already late and closed, so decided to get the “data passport” only to find out that time is count up to midnight in the UK… so wasted £5 for 1 hour of data, when this should be 24 hours from when you start the service (which will make more sense considering any time zone)
Online chat is disabled if you are in wifi, to activate the data passport you must be connected to the network and cannot be done as an add on… so basically any solution for the roaming “savings” requires a big spend, basically you have to connect to the highly price roaming data EVERYDAY to buy the data passport… so considering how they just count data would be £10 or more to pay £5 to connect. Even more of a scam if you are supposed to have this included in your plan, as it is my case!!!
As you can imagine, I don’t even have to mention I won’t be renewing my contract but I will take this to Ofcom to report how you are dealing with customers.
This is simply not right, your selling point fot MANY years was the roaming thing and suddenly you don’t only change but make it far more expensive and difficult than any of your competitors.
