H3GD P

[bran]

I’ve got about 3 accounts in the household all come under H3G checked recently and there’s a fourth under H3GD P anyone know that that could be.

[JonathanB]

Hi @bran,

Welcome to the Three Community. Do you have a Three Your Way plan where you pay for a device separately? It sounds like this may be a H3G Device Payment?

Thanks,
Jonathan

[Dragos]

Bună ziua eu am doar abonamentul la three și nu știu dc ma taxează pentru h3gd p ca eu nu am aplicat pentru asa ceva. Nu știu se poate face sa mi se ramburseze tot din urma ce am plătit pentru asta

[KateS]

Hey there,

Sorry for any confusion. Do you have a Pay Monthly contract or are you currently on a SIM Only plan?

If you have a device and airtime contract, you'll have 2 separate agreements. This also means you'd have 2 Direct Debits taken each month.

Thanks,

Kate

[bran]

I’ve got 2 devices on the house and they both come under H3G and when I check the numbers on the 3 app the bill shows the H3G ones 

[JonathanB]

Hi @bran,

Here's a bit more info about Three Your Way H3G DP is the reference for Direct Debits where you have a device on finance with us. If one of your device plans is an older agreement, it may not be a separate payment for device and airtime.

If there's any doubt, customer services will be able to help clear up which payment refers to which numbers and plans.