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on 05-08-2024 10:54 AM
I’ve got about 3 accounts in the household all come under H3G checked recently and there’s a fourth under H3GD P anyone know that that could be.
on 05-08-2024 11:51 AM
Hi @bran,
Welcome to the Three Community. Do you have a Three Your Way plan where you pay for a device separately? It sounds like this may be a H3G Device Payment?
Thanks,
Jonathan
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2 weeks ago
Bună ziua eu am doar abonamentul la three și nu știu dc ma taxează pentru h3gd p ca eu nu am aplicat pentru asa ceva. Nu știu se poate face sa mi se ramburseze tot din urma ce am plătit pentru asta
2 weeks ago
Hey there,
Sorry for any confusion. Do you have a Pay Monthly contract or are you currently on a SIM Only plan?
If you have a device and airtime contract, you'll have 2 separate agreements. This also means you'd have 2 Direct Debits taken each month.
Thanks,
Kate
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on 05-08-2024 12:32 PM
I’ve got 2 devices on the house and they both come under H3G and when I check the numbers on the 3 app the bill shows the H3G ones
on 05-09-2024 10:55 AM
Hi @bran,
Here's a bit more info about Three Your Way H3G DP is the reference for Direct Debits where you have a device on finance with us. If one of your device plans is an older agreement, it may not be a separate payment for device and airtime.
If there's any doubt, customer services will be able to help clear up which payment refers to which numbers and plans.
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