I want to make a complaint.

[Sue37]

I am being charged for a phone which was cancelled in 2019. I want to make a complaint and speak to a human. How do I go about this?

[Officina-red]

If you can’t get through on the phone, I’d raise an online complaint https://www.three.co.uk/support/complaints/how-to-complain

[Geluk]

Call 333.

[TSIrving]

I have tried this twice and got nowhere, 3 times on chat with same issue and got nowhere.  I have the exact same issue regarding an account I haven't used since 2010 - it suddenly got reinstated again 7 months ago when Three had a new system installed.