Incorrect billing

[TasG]

I’ve cancelled my paramount plus subscription it still being charged for it. 
Not to mention the paramount plus service/my account has stopped so although I’ve completed the forms to cancel it twice I’m being charged for it after the second month of cancelling and I can no longer access paramount plus anyway. Please may this be updated and refunded? 

[JonathanB]

Hi @TasG,

Sorry to hear about this. Although your airtime charges are billed in advance, usage and subscriptions are billed in arrears, so you may see one more charge for a subscription after this is cancelled. You can check your recent bills on My3 on a browser or the Three App to confirm the dates the subscription charge is covering. 

I'd recommend to check these dates against when you requested to stop the subscription, but please let me know if it still doesn't look right once you've checked these.

Thanks,
Jonathan