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Isle of Man

JulieIOM
Regular

I'm living on the Isle of Man and for the last 3 years service has been great.  However 3 months ago this changed 😭 I'm being charged for roaming when the 3 website says it's excluded from charges, and I've double checked and it should be included in my allowances.  I'm now paying extra and every time I contact support they promise me it's fixed then I look at my bill and there's extra on it not just for data but for calls and texts too.  Can anyone help me 🙏 I'm at a loose end what to do.  My nephew in visiting on his 3 contract and he can't get service either 😭

10 REPLIES 10
Hamski
Fledgling

The issue I believe is that the Sure network is routed via Guernsey - I had the same issue with Vodafone, so I ported back to Three!