Accounts and services - Get support for Three services

Charged 9 times for Go Roam pass

In March I was charged 9 times for a 14 day Go Roam pass for the EU whilst on holiday. I contacted Three who told me that they would investigate and it would be resolved. When this did not happen I contacted Three again, who told me they would invest...

App saying not connected to the internet

Hi all, I have just joined three payg and downloaded the app. I am trying to go to my account however I keep getting the error "you're not connected to the internet" when I most definitely am. Apart from the delete and reinstall, any other suggestion...

Breach of Privacy!

So just found out yesterday that Three have been sending personal emails from themselves, that should have been sent to me, to another email address that isn't mine for the past few years!I live in the UK, what are my options?Watch your backs with Th...

Bills

Hi might account has been restricted but my bill isn’t due till the 28th of may which I don’t understand why I’m being restricted. It has happened last month as well

Problem with registering my credit card

So I have a problem with registering my card details when I try to edit parental setting.Im being asked to enter my card details that are 10.0% correct and the card is vaild until 2028.I have make sure to enter the details correctly but I keep gettin...

Premium number texts not being delivered

When I try to text a competition via a 5 digit text number it comes back undelivered.

Exclusive Customer Offer

Hi. When the Three app shows a ‘Exclusive Customer Offer’, what does that mean. Is that for existing customers or for new customers?

Payments

I made a bank transfer last week on 01/05/24, however I forgot to include my three reference number when making the transfer, I have emailed proof of payment which I received a response from and was advised this would be attached to my account. Howe...

Multiple device linked to one airtime plan

On Vodafone, anytime after three months from the beginning of a device/airtime contract. you're able to renew the airtime plan and add another device, so you're effectively paying for two devices and one airtime contract, without having to pay an ear...

Charges without a bill… Transparency issue!

I'm writing to shed light on a concerning experience I recently had with Company Three's billing practices. During a recent trip abroad, I was shocked to discover a £75 charge on my bank statement from Three, seemingly for usage during that period. H...

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