Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Can’t cancel existing add-on

I can’t purchase add on because I keep getting “you already have an active add on”there is no place in the app to cancel it, what kind of app is this?

laman by • Fledgling
  • 546 Views
  • 1 replies
  • 0 likes

Bought a data pack

Bought a 100GB data pack, and it wasn’t added to my number even though I was logged in. Is this normal? I’m afraid that they’re gonna deliver a new SIM or something instead of adding info into my existing number 

mdon33 by • Fledgling
  • 516 Views
  • 1 replies
  • 0 likes

Active lines not showing

Hi everyone, I had previously a few  SIM only contracts, I have used 2 different email addresses for these contracts , I have purchased a new SIM only contracts and trying to register on app/website , it's letting me register and access my account bu...

No payment receipt

I am absolutely disgusted that three are not providing receipts for device payments. Not only that, support disconnect as they don’t want to help. This complaint has to be resolved, not closed without a resolution. 

Bill

What is threes account no and sort code to pay as my direct debit was cancelled. I have paid from the app and on my statement it shows THREE. When the payment was pending it was showing THREE MEDICAL CENTRE, not sure what going on, can anyone help pl...

Bill

On my my bank statement I have 3 payments 2 shows HG3 the other shows H3GD P

Mike03 by • Fledgling
  • 568 Views
  • 1 replies
  • 0 likes

Credit stolen again.

My data pack ran out this weekend. On Saturday night/Sunday morning 12am. phone was on flight mode. woke up, started the process of topping up. Had £7.50 credit. Didn’t use it. Got notified ““Sorry, we're doing an essential system update”Had to wait ...

e-SIM transfer issue pixel

I've just got a new pixel phone (following a theft, fun!), and requested a new e-sim to set up on the new phone. I got a text saying they'll let me know when it's ready, but it's been hours. And I've since lost all network and signal and got zero ema...

DP3 by • Fledgling
  • 811 Views
  • 2 replies
  • 0 likes