cancel
Showing results for 
Search instead for 
Did you mean: 

My Go Roam ATW pass won’t access internet

MrsEH
Fledgling

I’m currently in the US.  I have an iPhone 15 Pro.  I received a text to say my go roam pass had activated but am not able to access the internet.  Any advice appreciated at it’s extremely frustrating. Have turned phone off and on etc manually chooses network provider to T Mobile.  All other manual network options only allow sos calls.

3 REPLIES 3
MZone
Superstar

You need to contact customer services here. Maybe roaming needs to be switched on/off on your account. 

PeteG
Community Support Team
Community Support Team

Hello.

That's quite strange. I hope you managed to get the Data working. 

If not, can you confirm if you are able to make calls and send text messages? 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


GraemeW
Fledgling

Hi Pete, maybe you can help me as I am having the same problem but the live chat team have not been able to help - two have disconnected from me without resolving the issue or acknowledging this.  Calls and messages are sometimes working and all my settings are correct having been confirmed by the team four times!

I am at the point of making a formal complaint and for breach of contract understanding.

 

grateful for any help you can provide