My3 app

[Inderjit]

Have got an iPhone 6s Plus. All updates have been done. My Three app does not open up when I press ‘my account’ to check my bills etc. 15.8.3 is my current IOS installed version. Any help to rectify this issue will be really helpful.

[WendyD]

I also have a phone with 15.8.3 and having been instructed to update the 3 app last week now I just get a blank screen. I’m assuming the only solution is to buy a later phone that can update to iOS 16.

[PeteG]

Hi, Wendy. 

Welcome to the Three Community. 

I would recommend against upgrading to a new iPhone simply for the purpose of accessing My3. The app team are working on a solution and it is expected that users will be able to log in as before once the problem is fixed. 

Pete. 

[PeteG]

Hello there.

Ah, that's frustrating. 

Have you tried signing into your My3 account through the website in stead to see if that produced different results? 

Pete.