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New 3 Mobile App won’t load account details

Timrivergod
Regular

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

114 REPLIES 114
JonathanB
Community Moderator
Community Moderator

Hi everyone,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Suecubs
Active

Yes try every day just in case a miracle happens. It’s totally weird as can login to Community!  Have posted lengthy messages explaining everything and my efforts to get an answer. Have exhausted every avenue that has been suggested by Chat and here and troubleshooting. I’ve come to the conclusion it is going to be like this forever. 😳

Anne1955
Fledgling

Yes same issue deleted app cookies tried everything 

Anne1955
Fledgling

Now fixed by downloading IOS17

Timrivergod
Regular

hi Anna I gather you are on a later IPhone above 7+

Anne1955
Fledgling

iPhone 11 but since doing the download it’s been fine accessing my account through the app 

Sabe
Fledgling

Hi Jonathan,

The issues is still there, and It’s been there for long, not only today. 

ChrisW
Active

Dear Sabe I’m in this same position. There are lots of 3 customers unable to access their account on 3 app and 3 website myself included. 3 said it’s working on a fix but nothing changes. I have been locked out since 13/9 so for nearly 6 weeks. If 3 cannot solve this and 3 customers cannot access their accounts we should all be released from our 3 contracts without penalties with immediate effect. Then we can move to other mobile network providers.  I have written to 3 complaints about this issue and got no reply. My next step is to escalate the issue to Ofcom to get them to step in as too many 3 customers are adversely impacted. 

Rmagee
Fledgling

Yes still experiencing the same issue on both app and website. I’ve also tried deleting the app and re-installing and same issue. Husband also has the same problem.  

KatieHana
Fledgling

Also having this same issue and still happening today