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New 3 Mobile App won’t load account details

Timrivergod
Regular

Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded. 
App opens OK 
Any advice would be appreciated. 
cheers Tim

114 REPLIES 114
Loftyscott
Regular

I’m also having the same issue. Think I will change to a better provider if this keeps up

Possy67
Regular

Same here just updated and now can’t load account info

Possy67
Regular

iPhone 15 pro iOS 18.0.1 safari and both web and app not working

Harovitch
Active

I have exactly the same issue on my iPhone 7 with the 15.8.3. o/s. I have spent hours on my laptop trying to get three's digital assistant to understand and finally gave up. Eventually I managed to speak to someone on the help line who did not actually speak any form of understandable English. After explaining the problem over and over again she assured my somebody from 'the team' would get back to me. Predictably nobody has!  Seriously thinking now about moving provider now, sick to death of this shoddy tardy treatment after paying 3 so much money over the years.  Simon Hare. Hove. East Sussex. 

MichaelP
Community Support Team
Community Support Team

Hi @Harovitch,

That's not good to hear! I understand your frustration, having spent so much time trying to resolve this.

Please confirm - Have you tried both the Three app and mobile web browsers? If so, which browsers have you tried?

Have you also tried on a PC/Desktop/Laptop device? This is just to see if you see this error more widely.

Furthermore, have you tried to update your software?

Thanks,
Michael

Harovitch
Active

To be quite blunt Michael peoples patience will only last so long. Three is a big enough company, if its technicians and engineers cannot sort this problem out, which appears to be the case, perhaps you should be now employing some external expertise.  

Viclewis13
Regular

Hi I don’t really understand what is taking so long to fix! It’s been ages now - surely there is an identifiable bug if everyone is having the same issue. Mad that you can’t access your phone account from your phone! 

the question has already been answered many times that the issue doesn’t apply to desktop browsers. 

I am trying to look at renewable options and the fact it is so hard to do so just confirms that I need to switch to a different network 🤣

 

Sorry to disagree, the issue HAS also happened with desktop browsers.

Rmagee
Fledgling

I’ve just downloaded the new IOS17.17 and it now works! The issue on the old software was still there though. 

JP123
Fledgling

Having the same issue of blank screen on the app after login attempt - happens after logging in with details as well as biometrics. I'm also having issues of the browser site refusing to verify my card for age verification even though it shows I am entering correct information. I don't understand why this ISP is such a pain to get started with.