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2 weeks ago
Hi since updating the 3 mobile App I can’t access the account details just get a white screen. iPhone7+ 15.8.3 IOS loaded.
App opens OK
Any advice would be appreciated.
cheers Tim
Wednesday
Having the same issue and it is a total nightmare as I am abroad and need data!!! No idea what to do!
Wednesday
Same here. Log in with thumbprint and then just a white screen. Have tried deleting and reinstalling the app, same on Wi-Fi or using data.
what does 3 advise.
yesterday
I am also having the same issue, once clicked, both in the safari and app, just three dots working on the screen… nothing can be done thereafter. It’s a real nuisance.
yesterday
Hi everyone,
Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?
Thanks,
Jonathan
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yesterday
Yes still same issue
yesterday
Also having this same issue and still happening today
yesterday
Yes still experiencing the same issue on both app and website. I’ve also tried deleting the app and re-installing and same issue. Husband also has the same problem.
yesterday
Hi Jonathan,
The issues is still there, and It’s been there for long, not only today.
yesterday
Hi same issue and has been like this for days. I am also abroad and need to access data. Are you implementing a fix for this? Or how are we meant to buy data now? Bit unacceptable to have this functionality down for so long for so many customers without any communication.
10 hours ago
Hi I am also getting the same problem! Can't login on app or browser either and have a phone bill due to be paid today...